Last updated: [12 February 2026]

1. Introduction

Welcome to [X.Community Services] (“we”, “us”, “our”). We are committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains how we collect, use, store, share, and protect personal information when you use our website, services, and platform (collectively, the “Platform”).

By accessing or using our Platform, you agree to the practices described in this Privacy Policy.

2. Legal Framework

This Privacy Policy is compliant with the Protection of Personal Information Act, 2013 (POPIA) of South Africa and other applicable data protection laws.

3. Information We Collect
3.1 Personal Information You Provide

We may collect the following information when you register, list a service, contact us, or use the Platform:

  • Full name

  • Business or service name

  • Email address

  • Phone number

  • Physical address or service area

  • Profile descriptions, images, audio clips, and other content you upload

  • Communication sent via contact forms or messaging tools

3.2 Automatically Collected Information

When you visit our Platform, we may automatically collect:

  • IP address

  • Browser type and device information

  • Pages visited and time spent

  • Cookies and similar tracking technologies

4. Purpose of Collection

We collect personal information to:

  • Create and manage user and business listings

  • Connect community members with local services

  • Enable communication between users and service providers

  • Improve platform functionality and user experience

  • Send important service-related notifications

  • Comply with legal and regulatory obligations

5. Lawful Basis for Processing

We process personal information based on:

  • Your consent

  • Performance of a contract (providing platform services)

  • Legal obligations

  • Legitimate interests aligned with community development and service delivery

6. Sharing of Information

We do not sell or rent personal information.

Information may be shared only:

  • With users searching the directory (public listing details only)

  • With trusted service providers assisting in platform operations

  • When required by law or legal authorities

  • With your explicit consent

7. Public Listings

Please note that information you choose to include in public listings (such as business name, contact details, descriptions, images, or audio clips) will be visible to other users and the public.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against:

  • Loss

  • Unauthorized access

  • Disclosure

  • Alteration or destruction

Despite our efforts, no online platform can guarantee absolute security.

9. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil the purposes outlined in this policy

  • Meet legal, accounting, or reporting requirements

You may request deletion of your information, subject to legal obligations.

10. Your Rights (POPIA)

You have the right to:

  • Access your personal information

  • Request correction or deletion

  • Object to processing

  • Withdraw consent at any time

  • Lodge a complaint with the Information Regulator of South Africa

11. Cookies

Our Platform uses cookies to:

  • Improve functionality

  • Analyse traffic and usage

  • Enhance user experience

You may disable cookies in your browser settings, though some features may not function correctly.

12. Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage you to review their privacy policies separately.

13. Children’s Information

Our Platform is not intended for children under the age of 18 without parental or guardian consent. We do not knowingly collect personal information from minors.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Continued use of the Platform constitutes acceptance of the revised policy.

15. Contact Information

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us:

[X.Com Community Services Directory ]
Email: admin@xcommunityservices.online]
Phone: [073 7555 272 ]
Address: [80 Lancia Rd, Eden Park, Alberton, 1458, South Africa]

Last updated: [12 February 2026]
1. Introduction

Welcome to [Community Services Directory Name] (“the Platform”, “we”, “us”, “our”).

These Terms & Conditions govern your access to and use of our website, services, listings, content, and features. By accessing or using the Platform, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use the Platform.

2. Purpose of the Platform

The Platform exists to:

  • Connect community members with local businesses, service providers, and organisations

  • Promote economic growth, skills development, and community upliftment

  • Provide access to services, educational opportunities, and development programmes

We act solely as a facilitator and do not directly provide the listed services unless explicitly stated.

3. Eligibility

To use the Platform, you must:

  • Be at least 18 years old (or have parental/guardian consent)

  • Provide accurate and truthful information

  • Use the Platform in compliance with applicable laws

4. User Accounts & Listings
4.1 Account Responsibility

You are responsible for:

  • Maintaining the confidentiality of your login details

  • All activity conducted under your account

4.2 Listing Accuracy

Service providers must ensure that:

  • All listing information is accurate, current, and lawful

  • Services offered comply with relevant regulations

  • Any uploaded images, audio clips, or descriptions are owned by you or used with permission

We reserve the right to edit, suspend, or remove listings that violate these Terms.

5. Acceptable Use

You agree not to:

  • Post false, misleading, or fraudulent information

  • Upload offensive, harmful, discriminatory, or illegal content

  • Harass, abuse, or exploit other users

  • Use the Platform for spam, scams, or unauthorised marketing

  • Attempt to interfere with the security or operation of the Platform

6. Content Ownership & Licensing
6.1 Your Content

You retain ownership of content you upload (text, images, audio, etc.).

By submitting content, you grant us a non-exclusive, royalty-free, worldwide licence to use, display, reproduce, and distribute such content for Platform-related purposes, including promotion.

6.2 Platform Content

All Platform branding, design, text, and functionality remain our intellectual property and may not be copied or reused without written permission.

7. Public Visibility

Listings and certain profile information are publicly visible. You acknowledge that any information you choose to make public is shared at your own discretion.

8. Payments & Paid Listings (If Applicable)
Where paid services or listings apply:
  • Prices will be clearly displayed

  • Payments must be made in advance unless stated otherwise

  • Fees are non-refundable unless required by law

We reserve the right to change pricing with reasonable notice.

9. Third-Party Interactions

Any engagement between users and service providers occurs directly between those parties.

We are not responsible for:

  • The quality, safety, or legality of services offered

  • Disputes, damages, or losses arising from interactions

  • Agreements or contracts entered into outside the Platform

10. Limitation of Liability

To the maximum extent permitted by law:

  • The Platform is provided “as is” and “as available”

  • We make no guarantees regarding availability, accuracy, or outcomes

  • We shall not be liable for direct, indirect, incidental, or consequential damages arising from use of the Platform

11. Indemnity

You agree to indemnify and hold us harmless from any claims, losses, damages, or legal costs arising from:

  • Your use of the Platform

  • Your content or listings

  • Your breach of these Terms & Conditions

12. Privacy

Your use of the Platform is also governed by our Privacy Policy, which complies with the Protection of Personal Information Act (POPIA).

13. Suspension & Termination

We reserve the right to:

  • Suspend or terminate accounts without notice for violations

  • Remove content or listings at our discretion

  • Restrict access to protect users and the Platform

14. Changes to These Terms

We may update these Terms & Conditions from time to time. Updates will be posted on the Platform with a revised date.

Continued use of the Platform constitutes acceptance of the updated Terms.

15. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the jurisdiction of South African courts.

16. Contact Information
For questions or concerns regarding these Terms & Conditions, please contact:

[X.Com Community Services Directory ]
Email: admin@xcommunityservices.online]
Phone: [073 7555 272 ]
Address: [80 Lancia Rd, Eden Park, Alberton, 1458, South Africa]